Payment & Security
Payment Details
Customer Care
Payment & Security
This page explains how payment methods, order totals, transaction authorization, and checkout security are handled when you place an order with calvoerio™. Our goal is to make the checkout process clear and help you understand the steps involved in completing your purchase.
Payment Methods
Payment methods available for your purchase are displayed during checkout. The options shown may vary depending on your location, currency, device, order details, and the payment services available for your transaction.
Please select an available payment method and follow the instructions provided during checkout to complete your purchase.
Payment Authorization & Verification
Orders may be subject to payment authorization, identity verification, or fraud-prevention review before a transaction is accepted or fulfilled.
Your bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold on your account. These decisions and any applicable authorization-hold periods are controlled by the relevant financial institution or payment provider.
Checkout Security
Checkout is processed through Shopify and the applicable payment providers using the technical and organizational security measures available through those services to help protect transaction information.
Payment information is handled through the checkout and payment services involved in processing your transaction. The handling of payment data is also subject to the relevant providers' policies and practices.
Prices & Final Order Total
Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes where applicable, discounts, and final order total.
Prices are displayed in the currency indicated by the storefront or checkout. If a different currency or conversion is applied by your bank or payment provider, the amount charged to your account may differ from the displayed amount.
Please review your selected products, quantities, shipping information, applicable charges, and final total before completing your purchase.
Financial Institution Charges
Your bank, card issuer, or payment provider may separately impose foreign-exchange, international transaction, currency-conversion, or other financial-institution fees.
Such charges are determined by the relevant financial institution or payment provider and are not set by calvoerio™. Please contact your provider if you have questions about a fee appearing on your account.
Discount Codes & Promotions
Where discount codes or promotions are available, please enter the code during checkout and confirm that the applicable discount appears in your order total before submitting payment.
Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, usage limits, availability, or other conditions stated with the offer.
If a discount does not apply as expected, review the offer terms and the items in your cart before completing your purchase. Contact customer support if you need help understanding an eligible promotion.
Declined, Pending, or Duplicate Charges
If a payment is declined, verify your billing information and contact your bank or payment provider if necessary. A pending amount may be a temporary authorization rather than a completed charge.
If you believe you were charged more than once for the same order, contact us with your order number and relevant transaction details. We will review the information available and explain the next steps.
Order Confirmation
After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
If you do not receive a confirmation email, check your spam or junk folder and verify that the email address entered during checkout was correct. If you are still unable to locate your confirmation, contact customer support for assistance.
Please keep your order confirmation and order number for future inquiries about payment, shipping, or returns.
Payment Questions
If you have a question about checkout, a declined payment, an unexpected charge, or an order confirmation, email service@calvoerio.com.
Please include your order number, where available, and a clear description of the issue. For your security, do not include complete credit card details or banking credentials in your email.
Our customer-service team is available daily from 8:00 AM to 10:00 PM.
Need help with a payment?
Contact calvoerio™ customer support with your order number and a description of your question. Please do not include sensitive payment credentials in your message.
Customer service is available daily from 8:00 AM to 10:00 PM.
Business Information
| Brand Name | calvoerio™ |
|---|---|
| Company Name | Guangzhou Gufeng Trading Co., Ltd. |
| Company Registration Number | 91440106MAEW90J95H |
| Business Type | Limited Liability Company (Wholly Owned by an Individual) |
| Company Representative | Yang Tingting |
| Registered Business Address | Room 101, No. 7, Lane 1, Haoju Street, Shipai, Tianhe District, Guangzhou, Guangdong, China |
| Customer Support Email | service@calvoerio.com |
| Customer Support Phone | +86 134 7586 2716 |
| Customer Service Hours | Daily, 8:00 AM–10:00 PM |