Contact Us

Contact Us

Helpful Support
Order Assistance
Everyday Family Care
calvoerio™ · Customer Care

How can we help?

Have a question about one of our baby and infant feeding essentials, an existing order, shipping, tracking, payment, a return, or a refund? Contact the calvoerio™ customer-support team and we will be happy to assist you.

Support for everyday feeding needs
Email Support
service@calvoerio.com
For order questions, returns, and general customer-support requests.
Response Time
1–2 Business Days
We aim to review and respond to inquiries within 1–2 business days.
Order Help

Questions About an Existing Order

Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.

If your request is related to shipping, delivery progress, or a recent update on your order, sharing the most relevant details in your first message can help speed up the review process.

Order Issues

Problems With Your Order

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly so we can review the issue.

Please include:

  • Your order number.
  • A clear description of the issue.
  • Relevant photographs or videos, where appropriate.
  • A photograph of the shipping label and exterior packaging, if applicable.

After the issue has been reviewed and confirmed, we will provide an appropriate solution based on the circumstances of the order.

Please note: Small differences in packaging appearance, color tone, or surface detail may occur depending on the specific product or production batch. Product details and actual materials should always be reviewed on the applicable product page before purchase.
Returns Support

Before Returning an Item

Please contact our customer-support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return instructions and return destination, if applicable.

Customer Care

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Requests that require additional verification, coordination with a shipping carrier, payment provider, fulfillment partner, or another relevant service provider may require additional review time.

Our customer service hours are Daily, 8:00 AM–10:00 PM.

Company Details

Business & Contact Information

calvoerio™
Brand Name calvoerio™
Company Name Guangzhou Gufeng Trading Co., Ltd.
Company Registration Number 91440106MAEW90J95H
Business Type Limited Liability Company (Wholly Owned by an Individual)
Company Representative Yang Tingting
Business Address Room 101, No. 7, Lane 1, Haoju Street, Shipai, Tianhe District, Guangzhou, Guangdong, China
Customer Support Email service@calvoerio.com
Customer Support Phone +86 134 7586 2716
Customer Service Hours Daily, 8:00 AM–10:00 PM
calvoerio™ is owned and operated by Guangzhou Gufeng Trading Co., Ltd.